How is Woolworths’ Customer Relationtions?

Ok, for the virtual seminar last week, I sent 2 emails on Wed, 1 to Woolworths and 1 to Argos. Argos has not yet replied but I have recieved an email from Woolworths. This is what I sent Woolies:

Hello, I am just enquiring as to whether you offer a delivery service when you order online? My grandma is very unstable on her feet and it takes her a good 45 minutes to get to her local store. Considering she intends to purchase a tv from you I don’t think she would be able to carry it home. Is there delivery from the store?

A quick response would be appreciated.

It was quite difficult to find the contact part of the site, as they have a very busy front page. once I found it, it was easy to fill out.

This is the reply I recieved a few days later:

Dear Ms Evens,

Thank you for your email.

I can confirm your mother can place an order for home delivery.  This can done either by going into store and placing the order via our in store ordering system, alternatively you can contact our customer service department on 08703337111 and one of our advisers will be happy to assist you.

If you require any further information, please do not hesitate to contact me.

Kind Regards
Jemma Simic
MCR Adviser

For one thing they spelt my name wrong (EvAns not EvEns) and I was enquiring about my grandma  not my mother. This surely shows that this was not an automated response and it was just some stupid 16yr old not reading the email properly and not being able to spell!

My email was replied to quickly and did answer my question, but the fact that the only bits that could be personalised were incorrect just makes me think Woolies employ stupid school drop outs. (and judging by the staff they have in my local store, I am not wrong!)

Will write again once I get a reply from Argos.

xx

1 comment February 20, 2007